Last updated: 15 October 2026
This policy forms part of our Terms of Service. In short: try FUTSplash with the free trial, cancel whenever you like, and once a payment has been taken it isn't refunded.
New customers get 24 hours of Pro free. A card is needed to start the trial but isn't charged during it. Cancel from your account page before the trial ends and you won't be charged anything. The trial is offered once per customer.
Once a payment has been taken, whether the first charge after the trial, a monthly renewal or an annual payment, it is not refunded, in whole or in part. That includes periods you didn't use.
You can cancel at any time from your account page. Cancelling stops the next renewal, and Pro stays on until the end of the period you have paid for.
The Service starts the moment you subscribe. When you subscribe you ask for it to start straight away, and you acknowledge that, where the law allows, this means you lose the 14-day right to cancel that otherwise applies to online purchases. Nothing in this policy affects your rights if the Service is faulty or not as described.
Restrictions, suspensions or bans EA places on your EA account, changes EA makes to the Web App, and trading results (including coins or items lost) are not grounds for a refund. See our safety page and section 2 of the terms.
If we stop offering the Service for reasons other than your breach of the terms, we will refund the unused part of any period you have paid for.
Payments are processed by Whop, our payment provider. Please contact us before raising a chargeback with your bank. A chargeback ends the subscription, and we may close the account.
Questions about billing? Contact support@futsplash.com, or write to us at FUTSplash, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
Questions about this page? Contact support@futsplash.com.